Returns & Refunds

We want orders to arrive as described and in usable condition. Because many medical and personal-care products have hygiene, sterility, safety, or supplier restrictions, return eligibility varies by item.

Requesting a return

Contact us within 30 days of delivery before sending anything back. Include the order number, product SKU, quantity, reason for return, and photographs when the item is damaged or incorrect. Unauthorized returns may be refused.

General eligibility

Eligible items must be unused, unopened, complete, and in their original resalable packaging. Approved returns must follow the instructions and destination provided by our support team.

Non-returnable items

• Opened or used personal-care and hygiene products
• Sterile products or products with broken seals
• Final-sale, clearance, custom, and special-order items
• Products with storage, temperature, expiry, or contamination concerns
• Items restricted by the manufacturer or supplier

Damage, shortages, and errors

Report damaged, missing, or incorrect items within five days of delivery. Keep the product, packaging, and shipping materials while we review the claim.

Refunds

Approved refunds are issued to the original payment method after inspection or claim approval. Original shipping charges and return shipping are generally non-refundable unless the order was damaged, defective, or fulfilled incorrectly.